Frequently Asked Questions about Urns and Ash Caskets

WHO? WHAT? WHY? WHEN?

Frequently Asked questions

We offer a wide selection of urns and ash caskets to meet the diverse preferences and needs of our customers. We understand that choosing the right urn or casket can be an emotional decision, so we strive to provide additional support by addressing frequently asked questions about materials, sizing, and pricing. To ensure you have all the information you need to make informed decisions during this difficult time, we’ve compiled comprehensive answers to our most common questions. For personalised assistance or further inquiries, please contact us at yourforeverurns@jcatkinson.co.uk. Our dedicated team is always here to help.

Do you offer online ordering and shipping?

Yes, we only offer online ordering with shipping options.

What if an item I want is out of stock?

If an item you’re interested in is currently out of stock, you will be notify you within 24 hours as to whether your order can be processed.

Can I change my shipping address after placing an order?

Please contact our customer support team as soon as possible, if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage. Contact us yourforeveruns@jcatkinson.co.uk

Can I modify or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact us yourforeveruns@jcatkinson.co.uk

Are the sizes true to measurements?

We provide detail sizing for each product to ensure they are the perfect fit. Please refer to the product description on the relevant product page.

What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Contact us yourforeveruns@jcatkinson.co.uk

How do I track my order?

Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.

What payment methods do you accept?

We accept major credit cards via PayPal for secure and convenient payments.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Contact us yourforeveruns@jcatkinson.co.uk with any queries.

How can I contact your customer support?

You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.

Previous Customers

Thank You

My wind chimes are beautiful.

Package well, excellent customer service.

Maureen Jones

Yorkshire

Great Company

A fantastic company. Their staff members are extremely helpful and attentive. Would definitely recommend to everyone.

Jonathan Smith

Leeds

Very Caring

During a very difficult time, Your Forever Urns were very easy to use when they were quick and considerate to answer all of my questions during a difficult time as well as having a lot of information on their website already. Very pleased.

Karen Henderson

Cardiff

Good products and service

Great service. Were very easy to use and had lots of choice. Product came in good condition and was happy with what I received.

Matthew Richardson

Newcastle

Very affordable!

When looking for somewhere to store my grandmothers ashes, I came across this company who I saw offered lots of products that were very affordable. I instantly knew they would be great when they had plenty of choice. Very satisfied!

Sarah Parkinson

Plymouth

Beautiful Urns

I recently ordered a butterfly urn for my mum after she passed away in march and the staff were more than helpful to help me find the perfect urn for my mum, in her favourite colour too!

Elizabeth Parkin

Bristol

Amazing Products

Your Forever Urns offer excellent products and great customer service. Really lovely people to deal with.

Jennifer Jones

Manchester

FAQs