Frequently Asked questions
We offer a wide selection of urns and ash caskets to meet the diverse preferences and needs of our customers. We understand that choosing the right urn or casket can be an emotional decision, so we strive to provide additional support by addressing frequently asked questions about materials, sizing, and pricing. To ensure you have all the information you need to make informed decisions during this difficult time, we’ve compiled comprehensive answers to our most common questions. For personalised assistance or further inquiries, please contact us at yourforeverurns@jcatkinson.co.uk. Our dedicated team is always here to help.
Yes, we only offer online ordering with shipping options.
If an item you’re interested in is currently out of stock, you will be notify you within 24 hours as to whether your order can be processed.
Please contact our customer support team as soon as possible, if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage. Contact us yourforeveruns@jcatkinson.co.uk
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact us yourforeveruns@jcatkinson.co.uk
We provide detail sizing for each product to ensure they are the perfect fit. Please refer to the product description on the relevant product page.
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Contact us yourforeveruns@jcatkinson.co.uk
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
We accept major credit cards via PayPal for secure and convenient payments.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Contact us yourforeveruns@jcatkinson.co.uk with any queries.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
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